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Privacy policy

This privacy policy clarifies the nature, scope and purposes of the collection and use of data of visitors and users (hereinafter collectively referred to as "Users") by:

Tropical Mountains GmbH

Thomas Schwegler
Gisella Schwegler
Untermüli 11
CH-6300 Zug

(hereinafter referred to as the "Provider") as the body responsible for data protection.

If you have any questions regarding data protection, you can reach us on weekdays from 9:00 AM to 6:00 PM by phone at +41 78 215 55 55 or by e-mail at info@tropicalmountains.ch.

Collection of access data

The provider collects data about each access to the online offer (so-called server log files). The access data includes the name of the website accessed, file, date and time of access, volume of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
The provider uses the log data without attribution to the person of the user or other profiling in accordance with legal requirements only for statistical analysis for the purpose of operation, security and optimization of the online offer. However, the provider reserves the right to check the log data retrospectively if there is a justified suspicion of unlawful use on the basis of concrete indications.

Collection and use of personal data

Personal data is only collected and used by the provider if this is permitted by law or the users consent to the collection of data. As a rule, it is recognizable for the users when using the service which data is stored, for example name, e-mail address and message when using the order form.
The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) are used by the seller to fulfill and process the contract. This data is treated confidentially, transmitted in encrypted form and not disclosed to third parties who are not involved in the ordering, delivery and payment process.
When contacting the provider (via contact form or email), the user's details are stored for the purpose of processing the request and in the event that follow-up questions arise.
The provider has taken organizational, contractual and technical security measures to ensure that the provisions of data protection laws are complied with and to prevent accidental or intentional manipulation, loss, destruction or access by unauthorized persons.

Forwarding data to third parties


User data will only be forwarded to third parties if this is permitted by law or if a user has consented to the forwarding.
This is the case, for example, if the forwarding of the data serves the fulfillment of contractual obligations to the user and the postal address is transferred to a shipping company after a store order. Or if the data is requested by competent authorities such as law enforcement agencies.
The personal data of the users are in no way sold or forwarded to third parties for advertising purposes or for the purpose of creating user profiles.

Cookies


The provider uses "cookies" as part of its online offer. Cookies are small files that are stored on the user's computer and can store information for providers. Temporary cookies are deleted after closing the browser, permanent cookies remain for a specified period of time and can provide the stored information when the online offer is called up again.
Cookies are used on the one hand to facilitate the use of the service. For example, a cookie stores the shopping cart status of a user.
The user can influence the use of cookies. Most browsers have an option to restrict or completely prevent the storage of cookies. Provider strives to design the online offer so that the use of cookies is not necessary. However, it is pointed out that the use and especially the comfort of use will be limited without cookies.

Information dispatch via newsletter


E-mails with promotional information about the provider as well as its services will only be sent with the express consent of the user. The users can object to the receipt of the newsletter at any time. An objection option can be found, among other things, in every e-mail.
Before the newsletter is sent, the e-mail owner receives a confirmation e-mail in which he or she must confirm the newsletter registration. Unconfirmed registrations will be automatically deleted within four weeks at the latest.
Messages in the context of the contractual relationship with the user do not belong to promotional information. This includes the sending of technical information, information on payment processing, queries about orders and similar messages.
Users can subsequently request to be removed from the notification list by sending an e-mail to the contact options specified above.
Within the scope of the registration, the provider stores the registration as well as the confirmation time and the IP address of the user. The provider is legally obligated to log the registrations in order to be able to prove proper registration.

Google Analytics


The provider uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on users' computers, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by users is usually transmitted to a Google server in the USA and stored there.
In the event that IP anonymization is activated on this website, however, Google will truncate the user's IP address beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information for the purpose of evaluating the use of the website by users, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. Users may refuse the use of cookies by selecting the appropriate settings on their browser, however please note that if you do this you may not be able to use the full functionality of this website. Users can also prevent the collection of data generated by the cookie and related to their use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Use of Facebook social plugins

Social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"), are used on this online offer. The plugins are recognizable by one of the Facebook logos (white "f" on blue tile or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/.
When a user calls up a website of this online offer that contains such a plugin, his browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to the user's browser and integrated into the website by the browser. The provider therefore has no influence on the scope of the data that Facebook collects with the help of this plugin and therefore informs users according to their level of knowledge: By integrating the plugins, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged into Facebook, Facebook can assign the visit to his Facebook account. If a user interacts with the plugins, for example by clicking the Like button or posting a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will learn and store his or her IP address. According to Facebook, only an anonymized IP address is stored in Switzerland.
The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the relevant rights and settings options for protecting the privacy of users, can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/.
If a user is a Facebook member and does not want Facebook to collect data about him/her via this online offer and link it to his/her membership data stored on Facebook, he/she must log out of Facebook before visiting the website and delete the corresponding Facebook cookies. It is also possible to block Facebook social plugins with browser add-ons, for example with the "Facebook Blocker".

Facebook Pixel


Our website uses the visitor action pixel from Facebook, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") for conversion measurement.

This makes it possible to track the behavior of site visitors after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy. This allows Facebook to enable the placement of advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator.

In Facebook's privacy policy, you can find more information about protecting your privacy: https://www.facebook.com/about/privacy/.

You can also deactivate the "Custom Audiences" remarketing function in the Ad Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged into Facebook.

If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.

Youtube Video Plugins

Third-party content is embedded on this website. This content is provided by Google ("Provider"). YouTube is a service of Google Ireland Limited, a company incorporated and operated under the laws of Ireland, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

For videos from YouTube that are embedded on our site, the extended data protection setting is activated. This means that no information from website visitors is collected and stored by Youtube unless they play the video. The integration of the videos serves to protect our legitimate interests in an optimal marketing of our offer, which are overriding in the context of a balancing of interests .

For the purpose and scope of the data collection and the further processing and use of the data by the providers, as well as your rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of Google https://policies.google.com/privacy.

Revocation, changes, corrections and updates


The user has the right, upon request and free of charge, to receive information about the personal data stored by the provider about him. Contact details can be found in the imprint of the provider.
In addition, the user has the right to correct incorrect data, blocking and deletion of his personal data, unless there is a legal obligation to keep records.

Changes to the privacy policy


The provider reserves the right to change the data protection declaration in order to adapt it to changes in the legal situation or in the event of changes to the service and data processing.
Ihr WhatsApp Kontakt zu Tropical Mountains
Thomas Schwegler
Tropical Mountains Coffee
Thomas Schwegler
Hallo, vielen Dank für Ihre Anfrage. Wir melden uns umgehend.
Willkommen bei Tropical Mountains. Ausserhalb unserer Geschäftszeiten kann es etwas dauern, bis wir antworten.
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